Frequently Asked Questions

Many customers encounter the same issues getting setup and using our app, this helpful list of commonly asked questions will might have the answer you need.
  1. Can I try the software for free before buying?
  2. Is this a desktop app, can it run offline?
  3. I can't print or am getting blank PDF pages.
  4. Can I use more than one tax rate?
  5. Can I set tax on parts only and not for labor?
  6. Can I create a company with multiple vehicles?
  7. My country, state or business requires additional legal/regulatory information, how can I add this to my invoices?
  8. Does your software have inventory management and parts ordering?
  9. Can more than one user be logged in?
  10. Can I customise the invoice format?
  11. Is my data stored if I cancel my account?
  12. What support and training options are available?

1. Can I try the software for free before buying?

Yes, we offer a free live demo, which is fully functional. This can be used to evaluate before purchase, subscriptions do not have a trial period.

2. Is this a desktop app, can it run offline?

No, this is an online app that runs on the web or mobile devices, there is android app available, however this also requires an internet connection to operate.

3. I can't print or am getting blank PDF pages

This is caused by an uploaded logo that may be too large or corrupt. Please try using a small image (less than 600x600), and if still getting trouble try to save the file using different software, please note only png or jpg files are accepted.

4. Can I use more than one tax rate?

Yes, you can set up to three different tax rates. This is useful if you do work in two states. The tax rates can be found in Settings.

5. Can I set tax on parts only and not for labor?

Yes, on labor you can set a tax rate on 'None'.

6. Can I create a company with multiple vehicles?

Yes, you can link accounts together. A record is still displayed for each individual vehicle, linking accounts allows you to create combined client statements detailing all, or a selection of their vehicles and associated transactions and payments.

7. My country, state or business requires additional legal/regulatory information, how can I add this to my invoices?

Yes, this is possible, there is an area on the invoice for additional notes, and there is also a footer that can be edited in Settings, any required information you need to show on your invoice can easily be included here.

8. Does your software have inventory management and parts ordering?

Yes, there is Inventory and stock management. Parts can be organised by vendor, and parts ordered by creating an automated email to the vendor email address.

9. Can more than one user be logged in?

Yes, multiple logins are not a problem, but two people cannot and should not be working on the same document at the same time. Multiple locations are ok too, within reason.

10. Can I customise the invoice format?

Yes, there are a number of configurable items for invoice layout. There are templates available to choose in Settings. You may prefer a traditional style or a more compact form, and can use whichever suits best.

There is also a customisable footer, where you can display information important to your business.

Further options allow you decide whether to display tax number, invoice number, payment and booking links, all these can be added or removed from Settings.

11. Is my data stored if I cancel my account?

Yes, your data is never deleted, even if you cancel or your account expires you can always access your data, but you may not be able to create any new documents without renewing.

12. What support and training options are available?

You can contact customer support by email to support@autorepairbill.com, with a response within 3-4 hours.

We also offer remote desktop assistance for support when a user is unsure of product functionality, a remote support appointment can be made via email and is only available for paying customers.

You can also check out our YouTube channel for informational and walk-through videos.